Refund policy
⭐️ MagMama Refund & Return Policy
Last updated: 11/19/2025
Because every MagMama item is custom-made with your photos or your child’s artwork, all sales are final. I do not accept returns, exchanges, or cancellations on personalized items.
However, I want you to love your order. Please review the exceptions below:
❤️ If Your Order Arrives Damaged
If your package arrives damaged, please email me within 48 hours of delivery at shopmagmama@gmail.com with:
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Your order number
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A photo of the damaged item
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A photo of the packaging
I will happily remake and resend your magnet at no cost.
❤️ If There’s a Mistake on My End
If your order arrives with an error caused by me (wrong photo, wrong size, wrong design), I will remake your item for free.
🤎 If You Uploaded the Wrong Photo or Provided Incorrect Details
Because items are custom-made, I cannot remake or refund orders if:
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The wrong photo was uploaded
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Spelling or details were entered incorrectly in the order notes
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You changed your mind after the item was made
Please double-check your details before checking out.
❤️ Non-Custom Items
If I ever offer non-personalized products, those may be eligible for returns within 14 days of delivery, unused and in their original condition.
❤️ Order Issues? I’m Here to Help.
I’m a small mom-run business, and I want you to be 100% happy.
If anything feels off, email me and I’ll take care of you: